1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Request a consultation or book an appointment
• Fill out forms or intake paperwork (online or in person)
• Subscribe to our newsletter or marketing communications
• Contact us by phone, email, text message, or through our website
• Participate in promotions, surveys, or events

This may include:

• Contact information: name, email address, mailing address, phone number
• Demographic information: age, date of birth, gender (if provided)
• Health and treatment information: relevant medical history, treatment goals, and preferences that you choose to share with us in connection with our services
• Billing information: payment card details, billing address, and related data (processed via secure third-party payment processors)
• Communications: messages, feedback, and correspondence with our team

1.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information using cookies, pixels, and similar technologies, such as:

• IP address and general location (city, state, or region)
• Browser type, device type, operating system
• Pages viewed, links clicked, time spent on our site, and referring URLs

This information helps us understand how our website is used and improve our services and marketing.

1.3 Mobile Phone Number & Text Messaging Information

If you provide your mobile phone number, we may use it to:

• Confirm and remind you about appointments
• Send important service or account-related updates
• Send promotional and marketing messages if you have opted in to receive them

We collect your phone number and records of messages sent or received through our texting platforms.

We do not sell your mobile phone number, SMS consent, or text message data.
We will not share mobile or personally identifiable information with third parties for marketing or promotional purposes.

We may use third-party vendors to provide messaging services (for example, platforms that send text messages on our behalf), and those vendors are required to protect your information and use it only to provide services to us in accordance with this Policy.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and manage services – including consultations, treatments, follow-ups, and customer support.
• To schedule and manage appointments – including confirmations, reminders, and updates related to your visits.
• To communicate with you – responding to inquiries, sharing important updates, and providing information you request.
• For our marketing and promotions – sending emails, texts, or other communications about special offers, new services, or events (where permitted by law and your preferences). We do not share your information with third parties for their own marketing or promotional purposes.
• To improve our services and website – analyzing how users interact with our website and services to enhance the customer experience.
• To maintain security and prevent fraud – protecting against, identifying, and addressing misuse, fraud, or illegal activity.
• To comply with legal obligations – including regulatory requirements, health and safety obligations, and record-keeping.

3. Text Messaging & Mobile Communications

3.1 Types of Messages You May Receive

With your consent (where required), we may send you text messages, including:

• Transactional messages – such as appointment confirmations, reminders, schedule changes, or important service updates.
• Informational messages – such as follow-up care reminders or requests for feedback.
• Promotional messages – such as special offers, seasonal promotions, new service announcements, or event invitations.

3.2 How You Opt In

You may opt in to receive text messages by, for example:

• Providing your mobile phone number on our forms and agreeing to receive texts
• Checking a box or otherwise indicating consent on our website or digital forms
• Requesting text communications from our staff

By opting in, you consent to receive recurring text messages from us at the mobile number you provided. Message frequency may vary.

3.3 Opting Out of Text Messages

You can opt out of marketing or promotional text messages at any time by:

• Replying “STOP” to any message we send, or
• Contacting us using the information in the “Contact Us” section below and requesting to be removed from text campaigns.

After you opt out, you may still receive non-marketing or transactional messages as permitted by law (for example, appointment confirmations or important service updates), unless you request otherwise and it is legally permissible to stop them.

3.4 Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details regarding your plan and any charges for text messaging or data usage.

3.5 Mobile Information and Third Parties

We will not share mobile or personally identifiable information with third parties for marketing or promotional purposes.

We may use third-party service providers to assist with sending and receiving text messages and for related operations. These providers are contractually required to protect your information and may only use it to provide services on our behalf, not for their own marketing.

Mobile carriers are not liable for delayed or undelivered messages.

4. Cookies & Tracking Technologies

We and our service providers may use cookies, pixels, and similar technologies to collect information about your use of our website. Cookies are small data files stored on your device that help us:

• Recognize your browser or device
• Remember your preferences
• Understand how you use our website
• Improve site performance and user experience
• Serve and measure our own ads (where applicable)

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of the site may not function properly without cookies.

5. How We Share Your Information

We may share your information in the following circumstances:

• Service providers – We may share information with trusted third party vendors who perform services on our behalf, such as appointment scheduling platforms, payment processors, email and SMS providers, website hosting, analytics, and support for our own marketing activities. These providers may use your information only to perform services for us, and not for their own marketing or promotional purposes.
• Legal and safety obligations – We may disclose information when required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of our business, our clients, or others.
• Business transfers – In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction.

We do not sell your personal information. We will not share mobile or personally identifiable information with third parties for marketing or promotional purposes.

6. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to provide services to you, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Choices & Rights

8.1 Marketing Communications

You can opt out of marketing emails by following the unsubscribe instructions in the email. For text messages, see the “Text Messaging & Mobile Communications” section above for opt-out instructions.

8.2 Access, Update, or Delete Information

You may request access to, or correction of, certain personal information we hold about you. In some cases, you may also request that we delete your personal information, subject to legal and operational requirements.

To make such a request, please contact us using the information in the “Contact Us” section below.

9. Children’s Privacy

Our services are primarily intended for adults. We do not knowingly collect personal information online from children under the age of 13 without appropriate parental consent. If you believe we may have collected information from a child without proper consent, please contact us so we can take appropriate action.

10. Third-Party Websites & Services

Our website or communications may contain links to third-party websites, services, or content that we do not own or control. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:

Natural Rejuvenation MedSpa
2320 130th Ave NE, Bldg E, Ste 120
Bellevue, WA 98005
Phone: (425) 281-4325
Website: www.naturalrejuvenationmedspa.com

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. For specific legal guidance, please consult with an attorney licensed in your jurisdiction.