Information

Spa Policies

These policies keep every visit calm, private, and on schedule. Please read through them before your appointment so you know exactly what to expect.

Appointments and Booking

Book online through our booking page, or reach out to the front desk and we will find a time that works for you.
Certain treatments begin with a consultation so we can confirm the plan is right for you before we proceed.
Please arrive a few minutes early to complete any intake forms or update your information.
If you have questions about your account or a package, contact us before booking so we can point you to the right visit.

A $50 reservation deposit is required to hold most treatment appointments.
The deposit is applied in full toward the cost of your treatment on the day of your visit.
It is collected by card through our secure booking page at the time you book.
A small number of low-cost visits, such as a complimentary consultation or a quick wellness shot, may not require a deposit.

We ask for at least 24 hours notice to cancel or reschedule.
With 24 hours notice or more, your deposit stays credited toward your next appointment.
With less than 24 hours notice, the $50 deposit is forfeited.
For appointments booked without a deposit, a cancellation fee may apply.
You confirm these terms when you complete your online booking.

A missed appointment with no notice is treated as a no-show.
The $50 reservation deposit is forfeited for a no-show, the same as a cancellation made inside the 24 hour window.
Repeated no-shows may require payment in full at the time of booking for future visits.

We will always do our best to see you when you arrive late.
To stay on time for the guests after you, a late arrival may mean a shortened treatment or a reschedule.
If we need to reschedule because of a late arrival, our cancellation terms apply.

Medical and aesthetic treatments are generally non-refundable once performed, since the service and clinical time have been delivered.
Where a refund is not appropriate, we may offer a credit toward a future service at our discretion.
Deposits are not refunded on a no-show or a cancellation made within 24 hours, as described above.
Retail product returns are handled case by case. Please keep your receipt and contact the front desk.

Packages and multi-session series are purchased up front and are non-refundable, though any unused sessions may be applied toward another service at our discretion.
Package sessions follow the same booking, deposit, and cancellation terms as single appointments, and a missed session may count as used.
Membership terms, billing dates, and included benefits are outlined at sign-up and remain in effect until you cancel in writing.
Prepaid and promotional pricing is honored only for the treatments and the window described at the time of purchase.

Guests must be 18 or older for most treatments.
Select services for a minor may be offered only with a parent or legal guardian present and with written consent.
We may ask for valid photo identification to confirm age before treatment.

Before and after photos are taken only with your written consent, and they are used to document your progress.
We will never share or publish your images publicly without separate, written permission from you.
You may decline photography for marketing at any time, and it will not affect your care.

Every treatment depends on a review of your health history and your suitability for the service.
Some conditions, medications, or timing can make a treatment unsafe, and we may decline or postpone care to protect your wellbeing.
We reserve the right to decline service where treatment is not appropriate, or where our team is treated with disrespect.
This is always about your safety and results, and we will explain the reason and suggest a clear next step.

We accept major cards and approved financing where available.
A card on file may be kept to secure your booking and to apply any deposit or cancellation terms you agreed to at the time of scheduling.
Payment for treatment is due at the time of service unless a payment plan has been arranged in advance.
Prices are confirmed at your visit and may vary based on the plan built for you.

When you share your contact details, you may receive appointment reminders and updates by text and email.
Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out, or reply HELP for help.
Your consent is not a condition of purchase, and we do not sell your information.

Your health information is kept private and secure, and it is handled in line with applicable privacy laws.
We share your information only with your care team and only as needed to provide safe treatment.
Your records are never sold, and marketing messages are always something you can opt out of.
If you have a question about your information, the front desk can connect you with the right person.

If anything here is unclear, or you need to change an appointment, contact our front desk and we will take care of it. We are glad you are here.